Mei
Trainee — first dayASK FIRST
Skills — taught by you, once
— none yet. She starts blank, on purpose.
Toolbox — connections & core skills, wired by us
— we set these up before her first day.
Today's work
— her first task will appear here.
How one job travels
Lessons — approved by you
— none yet. Lessons come from your corrections.
Kept, because you approved it. Delete it and she forgets.
This is Mei. She starts today.
An agent is a new kind of employee: she reads everything you give her, writes anything you ask, and never sleeps. She isn't software you operate — she's staff we manage for you. Right now her file is nearly empty, because she knows nothing about your business yet.
Before day one: the plumbing.
Every job needs connections and tools. We link her to your WhatsApp line, your live price list, your order history — and pre-teach the core skills her job stands on: making PDFs, drawing diagrams, reading spreadsheets, writing in English and 中文. Wired by us, not by you. You'll never see a cable.
First lesson: how you reply to an enquiry.
A skill is just your way of doing one job, written down once — your tone, your price list, your "never do this". We sit with you, put it in plain sentences, and it goes into her file. You say it once; she never needs telling twice.
9:12am. A customer messages. Nobody touches anything.
That's all automation means: the job now happens without anyone doing it. Mei read the message and drafted the reply in your voice — then stopped. Because the last line of every skill we write is "check with the boss."
One job becomes a chain. You sit in the middle.
A workflow is several jobs joined end to end — reply drafted, enquiry logged — with your approval gate in between. Everything waits for your tap; only then does the reply go out and the follow-up get booked. The gate never leaves your hand.
You changed two words. She'll remember forever.
You edited her work before approving it. That edit becomes a lesson — a plain sentence you can read, keep, or delete. That's all "learning" means here: an employee who's better next month than this month — and you signed off on every improvement.